Privacy Policy
Last updated: March 2025
1. Information We Collect
When you use our website or booking services, we may collect the following information:
- •Name, email address, and phone number provided through booking or contact forms
- •Pickup and drop-off addresses, travel dates, flight numbers, and service preferences
- •Device and browser information collected automatically for analytics purposes
2. How We Use Your Information
We use your information solely to:
- •Process and confirm your reservations
- •Contact you regarding your booking, including updates, confirmation, and chauffeur details
- •Improve our services and respond to your inquiries
- •Send service-related communications (not marketing emails without your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Information may be shared only with:
- •Our chauffeurs and dispatchers to fulfill your booking
- •Service providers who process data on our behalf (e.g., email delivery via Cloudflare)
- •Law enforcement if required by applicable Canadian law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All form submissions are transmitted securely via HTTPS and processed through Cloudflare's secure infrastructure.
5. Cookies & Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. We do not use cookies for advertising or cross-site tracking purposes.
6. Data Retention
We retain your booking information for up to 2 years for operational and legal compliance purposes. You may request deletion of your data at any time by contacting us.
7. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- •Access the personal information we hold about you
- •Request correction of inaccurate information
- •Withdraw consent to the use of your personal information
- •Lodge a complaint with the Office of the Privacy Commissioner of Canada
8. Third-Party Links
Our website may contain links to third-party sites (such as Google Maps). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: